Flying

Flying

Flying with your mindDog:

Under the Civil Aviation Act, airlines are able to legally refuse access to assistance dogs if they believe the dog is a threat to the safety of the plane.

Please note that airline policies are updated all the time, and you should still confirm the below information with your airline, prior to booking.
Virgin Australia
https://www.virginaustralia.com/au/en/plan/special-needs-assistance/travelling-with-an-assistance-dog/
> 1300 139 303
> Virgin has been very easy to deal with when flying with mindDogs, however they do not automatically recognize mindDogs as one of their pre-approved disability service organisations.
> mindDogs assessed by Gayl O’Grady and Dee Scott in QLD are automatically cleared to fly under the Queensland Guide Hearing and Assistance Dogs Act 2009.
> Further documentation will be required for assessment and clearance prior to flying:
  • Documents that confirm the dog has been trained to alleviate the effects of a disability; and
  • Documents that confirm the dog meets the standards and hygiene and behaviour that are appropriate for an animal in a public place – this is most often and easily confirmed by providing a Public Access Test.
Qantas
https://www.qantas.com/travel/airlines/service-dogs/global/en#jump10
> (02) 8222 2651
> specialhandling@qantas.com.au
> mindDogs are technically able to fly with QANTAS under their current policy, however, there is a lot of extra processes involved and can be hard to guarantee a flight with your mindDog.
> mindDogs assessed by Gayl O’Grady and Dee Scott in QLD are automatically cleared to fly under the Queensland Guide Hearing and Assistance Dogs Act 2009.
> Further documentation will be required for assessment and clearance prior to flying:
  • Documents that confirm the dog has been trained to alleviate the effects of a disability; and
  • Documents that confirm the dog meets the standards and hygiene and behaviour that are appropriate for an animal in a public place – this is most often and easily confirmed by providing a Public Access Test.
Jetstar
http://www.jetstar.com/au/en/help/articles/vision-or-hearing-impairments-and-service-dogs
> 131 538
> Jetstar does not automatically recognize mindDogs as one of their pre-approved disability service organisations.
> mindDogs assessed by Gayl O’Grady and Dee Scott in QLD are automatically cleared to fly under the Queensland Guide Hearing and Assistance Dogs Act 2009.
> Further documentation will be required for assessment and clearance prior to flying:
  • Documents that confirm the dog has been trained to alleviate the effects of a disability; and
  • Documents that confirm the dog meets the standards and hygiene and behaviour that are appropriate for an animal in a public place – this is most often and easily confirmed by providing a Public Access Test.
Tiger Air
https://tigerair.com.au/fly/special-assistance
> 1300 174 266
> Tiger Air does not automatically recognize mindDogs as one of their pre-approved disability service organisations.
> mindDogs assessed by Gayl O’Grady and Dee Scott in QLD are automatically cleared to fly under the Queensland Guide Hearing and Assistance Dogs Act 2009.
> Further documentation will be required for assessment and clearance prior to flying:
  • Documents that confirm the dog has been trained to alleviate the effects of a disability; and
  • Documents that confirm the dog meets the standards and hygiene and behaviour that are appropriate for an animal in a public place – this is most often and easily confirmed by providing a Public Access Test.