Privacy and Cookie Policy

mindDog (Psychiatric Service Dog (NSW) Association Inc.) (“mindDog”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

mindDog (Psychiatric Service Dog (NSW) Association Inc.) is committed to protecting your privacy and managing personal information responsibly. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how organisations collect, use, disclose, store and protect personal information. We take reasonable steps to ensure that personal information collected through our website is managed lawfully, securely and only for legitimate purposes connected with our operations.

This Privacy and Cookie Policy explains how we collect, use, disclose and protect personal information through our website.

Information We Collect

When you visit our website, we may collect certain information automatically, including your Internet Protocol (IP) address, browser type, operating system, pages viewed and the date and time of your visit. This information helps us understand how our website is used and enables us to improve its performance and user experience.

If you choose to contact us using the contact form on our website, we collect the personal information you provide, which may include your name, email address, telephone number and any information you choose to include in your message. We use this information solely for the purpose of responding to your enquiry.

If you make a donation using the PayPal donation link available on our website, your payment is processed directly by PayPal. mindDog does not collect, process or store your credit card or banking details. Any personal information collected as part of your donation is handled in accordance with PayPal’s own Privacy Policy.

How We Use Your Information

We may use the information collected through our website to:

• respond to enquiries submitted through our contact form;
• communicate with you where you have requested information;
• administer and improve our website;
• monitor website performance and security;
• comply with legal obligations.

We will not sell or rent your personal information to third parties.

Disclosure of Personal Information

We may disclose your personal information where:

• it is necessary for trusted service providers to assist us in operating our website or responding to enquiries;
• disclosure is required or authorised by law;
• it is necessary to protect the rights, property or safety of mindDog, our users or others.

Any third-party service providers engaged by mindDog are only provided with the information necessary to perform the services they provide on our behalf.

Third-Party Websites

Our website contains links to third-party websites, including PayPal and other external organisations.

Once you leave the mindDog website, we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Website Hosting

Our website is hosted by VentraIP Australia. Information submitted through our website may be stored on secure servers operated by our hosting provider or authorised technology service providers engaged by mindDog.

Cookies

Our website uses cookies and similar technologies to help provide a secure and efficient browsing experience.

Cookies are small text files stored on your device that allow websites to recognise your browser and remember certain information.

The cookies used on our website may include those that:

• enable essential website functionality;
• improve website security;
• remember basic user preferences where applicable;
• help us understand how visitors use our website through anonymous usage information (where analytics services are enabled).

Most web browsers automatically accept cookies; however, you can modify your browser settings to decline or remove cookies if you prefer. Disabling cookies may affect the functionality of some parts of the website.

Security

mindDog takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

While we implement reasonable security measures to protect information submitted through our website, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Children

Our website is intended for general audiences. Where a child provides personal information through our website, we expect that this occurs with the involvement or consent of a parent or guardian where appropriate.

Changes to this Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes to our website, our practices or legal requirements.

Any updates will be published on this page and will take effect immediately upon publication unless otherwise stated.

Contact Us

If you have any questions about this Privacy and Cookie Policy, or wish to enquire about the personal information we may hold about you, please contact:

mindDog (Psychiatric Service Dog (NSW) Association Inc.)
Email: info@minddog.org.au