Under the Civil Aviation Act, airlines are able to legally refuse access to assistance dogs if they believe the dog is a threat to the safety of the plane.

Please note that airline policies are updated all the time, and you should still confirm the below information with your airline, prior to booking.

mindDog only approves of certified dogs flying after their first successful PAT and with experience traveling on public transport. This will ensure that the dog is familiar with many different situations, people in narrow spaces and to be settled for an extended amount of time.

Most airlines are straightforward to deal with.  But you must plan in advance and contact them with plenty of time. They will all want a copy of your current PAT and your ID card. You can get these by calling mindDog on  0490 850 993 or emailing

At the moment QANTAS does not accept mindDogs. We hope this will change in the future.